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ISO 50001 FAQs

Frequently Asked Questions

Here is a list of F.A.Q.s, or you can submit a support ticket using the form at the bottom of our support page.

What is included with Technical Support?

Our products have been proven over 10 years – longer than anyone else – and have helped companies around the world become certified. We don’t flood our packages with unnecessary forms and other “fluff” to make them look complete. Ours ARE complete, and get the job done.

Although our products are easy to use, we still offer World Class Support for Your Project – for FREE!​ Experienced ISO professionals are available to assist by explaining:

  • How our products apply to the requirements in the standard(s)
  • How the requirements of the Standard(s) apply to your organization
  • Steps to successfully implement the standard(s)
  • How to select training for your organization

We can also find you a consultant to perform services like:

  • Setting up your project
  • Performing a Gap Analysis
  • Training your organization
  • Reviewing your documentation
  • Conducting internal audits
  • Selecting and/or interviewing a Registrar

You can email us below or contact our professional phone support at 1-877-942-6572. 

Thank you for choosing Standards Stores!

Product Purchase

I just completed a purchase, but I didn't receive my download, where is my product?

Review the email address you provided to us. Since your product is accessed from a digital item URL link sent to the email address you provided in your order, sometimes that email may end up in your Spam email box; so please check your Spam or Junk mail account. Another reason may be due to the security measures in place to protect our customers, and such, sometimes purchases need additional information to complete the order process and we may request from you the verification code from your credit card purchase to complete the process.

How do I place an order online through your website?

Once you select the Buy Now/Order Now button, you’ll be taken to our shopping cart. We accept Discover, Visa, MasterCard, American Express, and PayPal. Complete the order by entering your information and payment method. You will receive your link to your documents within moments of successfully completing your order. You also have the option of placing your order over the phone by calling 1-877-942-6572 Ext. 1.

How do we purchase products with a Purchase Order?

You can submit the P.O. online here.  Or email your P.O. along with your company name, address, phone number, name and email address of the person receiving the products, with the name and email of person responsible for the invoice, to customerservice@standards-stores.com; along with the list of products you wish to purchase. Customer Service will reply back to you regarding your purchase order request.

How do I request a quote?

Email your request along with your company name, address, phone number, name and email address of the person receiving the quote, with the name and email information of the person responsible for the invoice, to customerservice@standards-stores.com; along with the list of products you wish to purchase. Customer Service will reply back to your quote request.

Can I purchase a hard copy of my product?

We try to do our part in being environmentally friendly, so we do not provide a paper copy of your documents, but we do provide you with the option to purchase your products on a Jump Drive. You can get more information here. You can purchase the Jump Drive here.

The product download link expired. Can I get a new link sent to me?

Yes, contact customerservice@standards-stores.com along with the Order ID number, or the name the order was placed under, and we will send you a new link.

I want to upgrade my package; how can I edit my order?

Call us at 1-877-942-6572 Ext. 1. Please have the Order ID and you will need to provide a payment method for the price difference.

Do you offer a guarantee?

We are confident in the quality and value of our products. Thousands of customers around the world have been successfully using these tools to effectively implement their Management System. Try our products, and if you find that they do not meet the description on our website, let us know within 10 days of your purchase and we will give you your money back! However, so that we may improve our processes, we would like to understand why the product did not meet your requirements:

  • Does our website mislead you in any way whatsoever?
  • Did you receive all of the promised items?
  • Are there major errors (either directly or by omission) in our product?
  • How can we improve this to keep other clients from being disappointed?

Please Note: This offer does not apply to any downloaded training, which is non-refundable.

The product I want to purchase lists an item as Coming Soon. Are those items included in the purchase price and when will they be available?

If an item in the package you purchased is listed as Coming Soon, that item is included in the cost of the package and once the item is completed, we will send you the updated item.

Where can I buy a Standard?

All of our websites give you options of where to buy a standard. You can find this information located under the Resources menu, Buy the Standard. You can also contact us at customerservice@standards-stores.com and we will email you a list.

What Standards do you support?

We support several standards, including:

  • AS9100
  • AS9110
  • AS9120
  • ISO 9001
  • ISO 13485
  • ISO 14001
  • IATF 16949
  • ISO/IEC 17025
  • ISO 45001
  • ISO 50001
  • Integrated Standards


When I login to my Online Employee Training account I noticed I'm out of courses available to my employees, how do I order more?

Go to ISO Online Employee Training or call us at 1-877-942-6572 Ext. 1 and we’ll be happy to assist you with placing the order.

I cannot find my Online Training login username and password, where can I get this information?

Contact us at customerservice@standards-stores.com along with the company name, the administrator’s name, or the email address used for the Online Training account. Your login information will be emailed to you.

I am looking for training courses, where can I find a list of courses?

You can find a complete list of available training courses here: ISO 50001 Training Courses

I saw a course on standards-training.com, where can I get more information on the course?

Review available courses here: https://standards-training.com/

Many of these courses are offered by our partners so for more information, select the Course Name to be taken to the Provider’s website where you can contact them directly to register or ask them questions. 

Website Issue

I encountered an issue on your website.

If you have any issues with the website, please email a description of the issue and the page the issue is on to customerservice@standards-stores.com so we can assist you and repair the issue.

Product Selection

I'm not sure which product would be best for our company. How do I know what item to select?

Provide detailed information regarding your business and what you are hoping to achieve to support@standards-stores.com and we will contact you with your options. You can always contact us at 1-877-942-6572; we would be happy to discuss your alternatives with you.

I purchased one of your products and I have questions about how to apply it to our company.

Call 1-877-942-6572 Ext. 2 for technical support, or send an email to support@standards-stores.com, listing the Order ID number and any questions and our Technical Support department will assist you.

Becoming a Partner

How can we become Partners of Standards Stores and be listed on your websites?

Standards Stores have been providing resources to customers around the world since 2001. We support several standards and are proud to partner with other respected organizations in the standards industry. Complete this form and someone from our Business Relationship Department will contact you.


Phone: 877-942-6572
Fax: 877-942-6572
Central Time Zone, USA


Our All-in-One Certification Package is a proven, efficient system. It gives you all you need to prepare for registration – in one simple to use package.

Customer Review:

"I have just passed my ISO Audit with zero non-conformances for the second year in a row using your ISO products. Thank you for producing documents of this quality"

Bettye Patrick

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